Shipping policy
At AjwahMart, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy below.
Order Processing
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation and shipping update once your order is dispatched.
Shipping Time
- Standard Delivery: 3–5 business days
- Remote Areas: 5–7 business days
- Delivery times may vary depending on your location and courier service.
Shipping Charges
- Standard Shipping Fee: Calculated at checkout
- Free Shipping: Available on selected products or orders above a certain amount (if applicable)
Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.
- You can track your order using the provided tracking details.
Delivery Partners
We work with trusted courier services to ensure safe and timely delivery.
Delivery Attempts
- Our courier partners will attempt delivery 2–3 times.
- If delivery fails, your order may be returned to AjwahMart.
Incorrect Address
- Please ensure your shipping address and contact details are correct.
- AjwahMart is not responsible for delays caused by incorrect information.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 24 hours of delivery.
- We will review and resolve your issue as quickly as possible.